Shipping outside North America:

Shipping is $6.95 for the first CD (or DVD), $4.00 for the 2nd CD, $3.00 for the 3rd CD, $2.25 each for the next 16 CDs, and $1.00 each additional. Some heavy, multi-disc sets count as more than one CD for shipping. Shipping is via First-Class Mail International (airmail). For large orders, we may use Priority Mail International or Express Mail at our option, depending on destination country and size of the order.

A special note for the following countries: Brazil, Bulgaria, India, Indonesia, Poland, Romania, Slovenia, Yugoslavia. Our insurance options to these countries are limited, and the reliability of these postal systems may be a problem, so we must use the more expensive Priority Mail International or Express Mail. You must select the shipping zone labeled “Brasil (Priority Int'l)”. The shipping charge is $7.95 for the first CD (or DVD), $5.00 for the 2nd CD, $8.00 for the 3rd CD, $4.00 for the 4th CD, and $1.50 each additional. We can usually fit 2 CDs into a Priority Mail flat rate envelope. The shipping charge jumps up with the 3rd CD because we then must use the regular Priority Mail rates. There are cases where an additional shipping charge may be necessary and we will email you to explain. For instance, an order for 1 DVD + 1 CD or 2 DVDs probably will not fit in the flat rate envelope.

The only country in Africa we will ship to is South Africa, but we require Express Mail due to the high rate of theft by the South African postal service. After you order, we will email you with the cost of shipping.

Invoices are emailed. We do not include any invoice or receipt in or on the parcel.

If you would like your CDs shipped without jewel boxes (the plastic cases), we can charge less for shipping. Please indicate this in the message area of the shopping cart, where it says: Enter any additional information or requests. Minimum order for this is 3 CDs. For countries not on the list in red above, we will usually subtract $1.00 - $1.50 per CD from the shipping charge shown in the shopping cart, depending on destination country and size of order. If you specify shipping without cases and pay via PayPal, you will initially pay the full shipping charge but we will make a partial refund to your PayPal account.

For fraud prevention, first-time customers paying with a credit card must have the order shipped to the credit card billing address.  We may require first-time customers to fax, mail, or email a photocopy of their credit card statement if we believe there is a significant fraud risk. Note it is much easier for us to verify an American Express card than a Visa or MasterCard, so we recommend using an American Express card if you own one.

We need a valid email address before we can ship your order! First-time customers using a free email provider such as Yahoo, Hotmail, or any portal website email services should expect greater scrutiny of their credit card information and additional delays. Please use the email address given to you by your Internet Service Provider.

Once submitted, orders are final. Please do not attempt to modify an order after it has been submitted.

Returns are accepted for defective merchandise only. A replacement will be sent - no substitutions. If you do receive a defective CD or DVD, please first for instructions. ALL RETURNS MUST BE AUTHORIZED IN ADVANCE.

It happens very infrequently, but if we send you the wrong item, we do need the wrong item returned. Upon receipt, we will credit you for the cost of return postage and ship the correct item.

Information you supply will not be shared with any other companies. Cookies are used only to update the Cart Contents display - no information is collected.

Note that everything on the website is in stock unless it explicitly says otherwise. We manually remove titles from the site after the last copy is sold. The only time you will order an item and find that it is out-of-stock is when we are down to one copy and two orders for it come in the same day. We charge you only for what is in stock and do not backorder items.


Payment Methods:

Discover, MasterCard, Visa, American Express, Diners Club
 


Official PayPal SealPayPal
This is a real-time payment option in the shopping cart. You will be transferred to PayPal to complete the payment. If an item is out-of-stock and we must adjust the invoice total, we will make a partial refund through PayPal. Note we greatly prefer payment by credit card due to PayPal’s high fees.

Do not use PayPal to change delivery address, send messages, or otherwise modify your order. It is to make payment only. The information entered in the Kinesis shopping cart is the only information used.

Ordering Methods:

Our shopping cart system is the recommended ordering method. Click on the “Add to Cart” icon (example shown on left) next to an item to add it to your shopping cart. This will then display the contents of your cart and order total so far. To order more than one copy of an item, change the quantity shown in the cart and click the RECALCULATE button. If you add the same title to your cart more than once, we will ignore the redundant entries. You can checkout any time your cart contents are displayed. To display the contents of your cart without adding an item, click on View Cart in the upper right of the store pages. (The browser window needs to be at least 800 pixels wide to see it. Maximize your browser window if necessary.) Checkout is via a secure server to protect your credit card information. Credit card information is encrypted while on the server and is removed promptly. As an alternate ordering method, you can use our:

Printable Order Form

Click to go to our mail/fax order form, choose Print from your browser, then mail or fax to:

Kinesis Inc.
PO Box 586
Hanover MD 21076-0586
US

FAX only:

We often have customers emailing 2-3 weeks after the ship date asking where their order is. The class of mail we use for most international orders is not tracked, so there is nothing we can tell you about where your parcel is. If you would like to use a class of mail that is tracked, please write a note in the message text area and we will inform you of the additional shipping charge, which is usually significant, especially for small orders. It is not unusual for shipments to take several weeks to arrive. Our guess is that with most countries, only a fraction of parcels are routed to your Customs facility. Most parcels are passed straight through and are delivered relatively quickly. If a parcel does get routed to Customs, it can delay delivery by weeks.

We cannot file an insurance claim for a lost international parcel until 45 days from the ship date (60 days for Italy), so that is how long we have to wait before declaring a shipment lost and reshipping your order. If your order does not arrive after this time, email us so we can prepare the insurance forms. For us to receive the insurance payment, we are required to email you a one-page form for you to sign and return, stating that you did not receive the shipment. Once we have the signed form, we will reship the CDs/DVDs, and at that point you may want to consider paying the extra for Express Mail. Our deadline for filing an insurance claim is 90 days from the ship date, so you must inform us of a missing shipment no later than 80 days from the ship date.

If you initiate a PayPal or credit card dispute prior to 45 days from the ship date (60 days for Italy), we will no longer accept orders from you. You will receive your CDs/DVDs even if we must reship, but there is nothing we can do to speed up your postal service or prevent them from losing or in some cases stealing parcels.