Shipping to U.S., Canada, Mexico:
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Shipping to U.S. destinations is $4.45 for 1-2 CDs (or DVDs), $1.75 each for the next 2 CDs, $1.00 each for the next 3 CDs, and $0.20 each additional. Shipping to Canada is $5.45 for 1-2 CDs (or DVDs), $2.00 for the 3rd CD, $1.25 each for the next 17 CDs, and $0.40 each additional. Shipping to Mexico is $7.95 for 1-2 CDs (or DVDs), $3.50 for the 3rd CD, $2.00 each for the next 8 CDs, and $0.40 each additional. Some heavy, multi-disc sets count as more than one CD for shipping. In case it isn’t clear, if you’re buying only one CD, you’ve already paid the shipping for a 2nd CD, which is supposed to be an incentive to order more than one at a time.
Shipping to Canada and Mexico for most orders is via First-Class Mail International (airmail). Larger orders may go via Priority Mail International, which is faster and trackable. This is more of an issue for Mexico due to the less reliable postal service. For Mexico, orders of 11 or more CDs automatically ship via Priority Mail. Smaller orders can be shipped via Priority Mail for an additional charge -- please write a note in the message area at checkout and we will respond with the exact charge and wait for your decision. Priority Mail is highly recommended to Mexico but it is not cost-effective for small orders. Maryland residents must add 6% sales tax. Your address must match the billing address for your credit card. The order form contains fields for a separate delivery address. For fraud prevention, first-time customers paying with a credit card must have the order shipped to the credit card billing address. If you would like your first order shipped to an address that is different than the credit card's billing address, you will need to call the bank that issued your credit card and have your delivery address listed as an alternate address in that bank’s memo field. This will only add an extra shipping address to your credit card file. It will not change your billing address. You should also provide the issuing bank’s toll-free phone number to us in the message text-area at checkout or in an . (This phone number is on the back of every credit card.) We will then process your order once we have confirmation from the issuing bank that your alternate shipping address has been added to your credit card file. First-time Canadian and Mexican customers ordering more than $100 may be asked to fax or mail a photocopy or email a scan of their credit card statement, as merchants can only verify the billing address of some Canadian cards and no Mexican cards other than American Express. We need a valid email address before we can ship your order! Once submitted, orders are final. Please do not attempt to modify an order after it has been submitted. Returns are accepted for defective merchandise only. A replacement will be sent - no substitutions. If you do receive a defective CD or DVD, please first for instructions. ALL RETURNS MUST BE AUTHORIZED IN ADVANCE. It happens very infrequently, but if we send you the wrong item, we do need the wrong item returned. Upon receipt, we will ship the correct item. For U.S. customers, we will email you a prepaid return postage label in PDF format. For non-U.S. customers, we will credit you for the cost of return postage. Information you supply will not be shared with any other companies. Cookies are used only to update the Cart Contents display - no information is collected. Note that everything on the website is in stock unless it explicitly says otherwise. We manually remove titles from the site after the last copy is sold. The only time you will order an item and find that it is out-of-stock is when we are down to one copy and two orders for it come in the same day. We charge you only for what is in stock and do not backorder items. |
In
most cases, shipping to U.S. destinations is via First Class Mail with
Delivery Confirmation for 1-2 CDs and via Priority Mail with Delivery
Confirmation for 3 or more CDs. Note the U.S. Postal Service (USPS) does not perform acceptance scans on our electronic Delivery
Confirmation parcels, so the tracking page on the USPS website will only show
one entry when we printed the postage and a 2nd entry after the parcel has
been delivered.
Payment Methods:
Gift Card Users: Before placing an order with a Visa, MasterCard, or
American Express gift card, you must call and inform the credit card company
that you wish to activate your card for online purchasing. The toll-free
number or web address is on the back of your gift card. If you place an order
without activating your gift card and registering your address, your order
cannot be processed due to address verification failure, and funds may be
temporarily held up to four business days.
Money Order payable to Kinesis (U.S. funds only)
Personal Check payable to Kinesis
- Must be drawn on U.S. bank
- May be held 2 weeks
- $15 service charge on all returned checks
This is a real-time payment option in the shopping cart. You will be
transferred to PayPal to complete the payment. If an item is out-of-stock and
we must adjust the invoice total, we will make a partial refund through
PayPal.
Do not use PayPal to change delivery address,
send messages, or otherwise modify your order. It is to make payment only. The
information entered in the Kinesis shopping cart is the only information used.
Ordering Methods:
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Our shopping cart system is the recommended ordering method. Click on the “Add to Cart” icon (example shown on left) next to an item to add it to your shopping cart. This will then display the contents of your cart and order total so far. To order more than one copy of an item, change the quantity shown in the cart and click the RECALCULATE button. If you add the same title to your cart more than once, we will ignore the redundant entries. You can checkout any time your cart contents are displayed. To display the contents of your cart without adding an item, click on View Cart in the upper right of the store pages. (The browser window needs to be at least 800 pixels wide to see it. Maximize your browser window if necessary.) Checkout is via a secure server to protect your credit card information. Credit card information is encrypted while on the server and is removed promptly. You can also use the cart to calculate the amount due but mail a check or money order. Select the Money Order option at checkout. Doing this will reserve the items ordered while you mail payment to us. It is advisable to wait for us to verify that everything you ordered is in stock and send you a confirmation email before you send payment. Understand that payment is due when you receive that confirmation email. We reserve the items only long enough for your payment to travel through the mail. If your payment fails to arrive within 10 days (U.S.) / 20 days (Canada), we will not reserve items for you in the future. The money order option is for U.S. and Canadian customers only. As an alternate ordering method, you can use our: |
Printable Order Form
Click to go to our mail/fax order form, choose Print from your browser, then mail or fax to:
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FAX only: |
Kinesis Inc.